KidZania is fully inclusive and we welcome all visitors. The city has been designed to ensure compliance with The Equality Act 2010. This means the city is fully accessible for any visitor who has a disability. Children have the capability of being whomever they like, and build their confidence by trying new things. Under franchise rules, the activities at KidZania London can only accommodate children up to the chronological age of 14.
Complimentary carer tickets are available to collect on the day of your visit. These can be obtained from our ticket kiosk outside the main entrance to KidZania. Please note that documentation will be requested in order to claim your complimentary carer ticket.
Accepted forms of ID documentation can either be:
• Proof of DLA (Disabled Living Allowance) • A Blue Badge or Freedom Pass • Signed letter from a doctor or GP (Photo ID required)
At KidZania we appreciate that not all disabilities are visible. Awareness wristbands are available for visitors and their respective carers which allows staff to easily identify where extra assistance and care may be required. Carers wearing an Awareness Wristband will be granted access into our establishments to provide assitance when required. These can be requested when you check-in for your visit.
KidZania is entirely accessible to wheelchair users. There are lifts available for access into KidZania and within the city to access the mezzanine level. There are several accessible toilets, a variety of rest areas and all food and retail outlets are wheelchair friendly.
Registered Guide Dogs, Hearing Dogs and Medical Alert Dogs are welcome around KidZania, however due to health and safety reasons there are select activities where they will not be permitted.
All activities are equipped with a ‘Help Hearing Guide’ - a read-a-long guide for visitors with hearing impairments. Please inform the member of staff at each activity if you require a guide.
Westfield London offers a selection of accessible parking. Blue Badge holders will be permitted four hours free parking Monday to Friday. To qualify for this you must provide a Blue Badge and parking ticktet to a Westfield staff member at the Shopmobility desk. Click herefor more information.
Please download our Accessibility and Inclusion Guide for further information.
We provide several services for our visitors to ensure we cater to your every need.
Buggies & Lockers
Take the weight off your shoulders and store your belongings during your visit. Look for Big Yellow Buggies & Lockers opposite Building in Flames on the ground level.
You can hire storage at the following rates:
• Lockers £3 • Buggy park £3 • Combo £5
We have our own First Aid room and trained First Aiders to administer first aid to visitors and employees. For any medical concerns during your visit please speak to a member of staff who will contact an available First Aider. Please ensure you keep any personal medication with you at all times during your visit. KidZania London is not able to store any medication for visitors.
We provide Allergy Awareness wristbands upon request during check-in. If any of your children have any specific allergies, please inform a member of the Airport team on arrival. Our activity supervisors will check for these wristbands before allowing entry to the activity. Children who may be at risk of being exposed to allergens will not be permitted access to the activity for their own health and safety. Please see our Activity Restrictions and Allergy Notifications for more information.