KidZania
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SAFETY & SECURITY

The safety & security of our visitors is of the utmost importance.


We have developed a strict and detailed security system that involves:

Controlled Access

There is only one entrance and one exit into the KidZania City that can be used by visitors.  Each child and accompanying adult that visits KidZania are checked in and receive a bracelet to wear around their wrist.  This bracelet contains a radio frequency antenna and has an identification chip installed. This is referred to as Radio Frequency Identification or ‘RFID’. 

On check-in, the child’s RFID bracelet is matched with the adult with which they arrived. When the child and adult come to leave KidZania they can only do so if they are checked out in person by a staff member who scans their bracelets and matches them as the child and adult that arrived.  A child can only leave with the adult with which they arrived.  After the scanning check out process is complete the bracelet is then removed by a member of staff. 

No child will be able to exit KidZania without being matched to the adult who was present at arrival. 

Children aged 0-7 (inclusive) must be accompanied by a full paying adult (18+) at all times. Children aged 8 and over can enter the city unaccompanied, but an adult must be present for the admission for all children into KidZania London. 

Highly Qualified Employees

All of our employees receive professional training for the correct management of eventualities and emergencies. Additionally we have employees manning the entrance and exit at all times while the city is open to ensure all visitors are safe. As well as the Duty Manager, we have several senior employees roaming the City using their experience and knowledge of the facility to strengthen our commitment to ensuring KidZania is a safe environment.

RFID Security Bracelets

Visitors receive a bracelet to wear around their wrist with a radio frequency antenna and an identification chip installed. On arrival both adult and child will receive a security RFID bracelet. No child will be able to exit KidZania without being matched to the adult who was present at arrival. Children aged 0-7 (inclusive) must be accompanied by a full paying adult (18+) at all times. Children aged 8 and over can enter the city unaccompanied, but an adult must be present for the admission for all children into KidZania London. 

  

Disclosure and Barring Service (DBS) Checks

All employees at KidZania are subject to a DBS check (Please note this was previously called a Criminal Records Bureau (CRB) check).

  

Safeguarding Children Policy

All visitors, employees and third-parties are subject to our Safeguarding Children Policy when on the premises. Please read the policy for more information.