The safety & security of our visitors is of the utmost importance.
We have developed a strict and detailed security system that involves:
There is just one entrance and one exit for all visitors (not including fire exits). This is controlled access managed by our KidZania Airport Controllers with the support from Westfield security and MET Police.
Highly Qualified Employees
All of our employees receive professional training for the correct management of eventualities and emergencies. Additionally we have employees manning the entrance and exit at all times while the city is open to ensure all visitors are safe. As well as the Duty Manager, we have several senior employees roaming the City using their experience and knowledge of the facility to strengthen our commitment to ensuring KidZania is a safe environment.
RFID Security Bracelets
Visitors receive a bracelet to wear around their wrist with a radio frequency antenna and an identification chip installed. On arrival both adult and child will receive a security RFID bracelet. No child will be able to exit KidZania without being matched to the adult who was present at arrival. Children aged 0-7 (inclusive) must be accompanied by a full paying adult (18+) at all times. Children aged 8 and over can enter the city unaccompanied, but an adult must be present for the admission for all children into KidZania London.
Disclosure and Barring Service (DBS) Checks
All employees at KidZania are subject to a DBS check (Please note this was previously called a Criminal Records Bureau (CRB) check).
Safeguarding Children Policy
All visitors, employees and third-parties are subject to our Safeguarding Children Policy when on the premises. Please read the policy for more information.