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Teacher FAQs

For role playing establishments the age range is 4-14 years old. For early years (1-3) there is a dedicated area with the following activities: The RightZKeeper’s Residence, Science Lab, City Tour Bus, K-Market and Kindergarten.

If you are travelling by coach, the route to KidZania is clearly marked with footprints on the ground all the way from the coach drop-off/pick-up bay to our entrance (click here for Coach Booking and arrival guide). The Lead Teacher will be greeted at the entrance by a member of our Airport team and asked to produce photographic identification (passport/driving licence/school ID card). Once verified and all other accompanying adults are confirmed, you will be invited to head up the escalators to our Airport Check-in area. There will be at least two trollies dedicated to your group, one for all of your jackets and the other for bags and lunches (these are stored safely throughout your visit). Every student and teacher will receive a security bracelet upon entry (click here for more information about Security at Kidzania). You will receive a short briefing before entering the city where you will be told your lunch time and location (Your trolley containing bags and lunches will be brought to you). 

Your visit to KidZania London will last for 4 hours.

Any coach bringing a group to visit KidZania will need to register with Westfieldand pre-book a drop-off and pick-up slot. They will be required to pay a fee for the use of Westfield London’s parking facilities. This payment will be taken online via the PayPal system. Due to the high volume of coach groups visiting KidZania, we strongly recommend that you make the booking as soon as possible.

If your school lies within Greater London and you satisfy all TFL’s other criteria you may be able to get free travel for your children on a school visit to KidZania London. The school must first register with TFL and then complete an application form. Further details about this scheme can be found at  

KidZania is all about ‘doing’ and represents experiential learning at its very best. Every activity has been developed to cross-reference the new National Curriculum: Math, English, Science, Design and Technology, Computing and every subject are learned through the motivating medium of realistic role-play. However, the learning extends way beyond the curriculum and children will develop a wide range of essential skills and attributes including: team work, communication, entrepreneurship, digital literacy, emotional intelligence, global citizenship, digital literacy and resilience.

In KidZania our activities are run by 'Zupervisors'. These are adults who have been through an extensive training programme. All of our staff have been DBS checked.

Most activities last between 15 to 30 minutes, we anticipate a child being able to participate in between 5-6 activities during your 4-hour session.

Once inside KidZania, adults cannot participate in the role-playing activities except for the Theatre as the audience, Aviation Academy as passengers, A&E as patients, Stadium as spectators and tourists on the Tour Bus. The remaining activities only children are allowed inside the activity while teachers observe through the windows/doors. At no point will children be out of the sight of teachers during their KidZania experience.

If a child needs to visit the bathroom during an activity the Zupervisor (who is in charge of their children inside the activity) will provide directions to the nearest bathrooms. Unfortunately, the Zupervisor cannot wait until the child returns so they may miss some of the activity. Children below the age of 8 will have to be accompanied by their teacher.

KidZania is by its nature an inclusive environment. Activities have been designed to be practical and accessible. However, as a professional you know your children best and if you have any particular concerns please call us on 0330 131 3335 to discuss before making your booking. We will endeavour to meet your needs and those of your children.

Kids earn kidZos, the official currency of KidZania, with every job they perform. Recognised at every KidZania city throughout the world, kidZos are used to buy products and services in KidZania. The more kids work, the more they earn, and the more they can experience. Find out more.

In case of a fire, the Zupervisor of the activity will keep all children from their establishment together (including those queuing) and guide them to the assembly area. Fire Marshalls will be sweeping the city to guide visitors and staff to their nearest fire exit. This is part of a comprehensive evacuation procedure and in the interest of everyone’s health and safety, we ask that you follow instructions from our members of staff.

Teachers/adults are required to stay on site at all times during a school visit.

Primary School 1 adult to 5 students.

Secondary School 1 adult to 10 students.

Lost property will be handed in to our Lockers & Buggy Room, and will be kept for 4 weeks after being found. The Customer Services team will manage the process of reconciling items with visitors should they e-mail or call in. KidZania London cannot accept responsibility for items lost or stolen on KidZania London premises (including items left by schools in trolleys made available by us). Please see our Contact us page for more information.