Family & Friends FAQs
KidZania is a child-sized city for kids with buildings, streets, shops and transport where they can choose from a number of exciting real life activities. It features replicas of the most representative aspects of a real city and it even has its own currency: kidZos. Take a look at How it works.
Please note we will temporarily be going cashless due to health and safety reasons. Kids earn kidZos, the official currency of KidZania, with every job they perform. Recognised at every KidZania city throughout the world, kidZos are used to buy products and services in KidZania. The more kids work, the more they earn, and the more they can experience. Find out more.
KidZania London is designed for children aged 4 – 14. Majority of the activities require and teach a variety of skills associated with this age range. We do have an Early Years area for children under 4. All guests will need a valid ticket to enter.
Adults and parents are welcome to observe the activities their children are taking part in, or they can spend their time in the Grown-Ups Garden Shed.
In certain establishments parents play a big role; they can be passengers on the plane, tourists on the Golden Tour bus, spectate at the stadium or be part of the audience at the theatre. Find out more.
Please note, adults are not allowed into KidZania without accompanying kids and must purchase an adult ticket.
Yes. For more information please see Accessibility & Services.
Though we do offer the option of walk-in, we advise to book your tickets online and in advance to avoid any disappointment. It is worth to note that there can be up to a 2hr waiting period if you do not book your tickets in advance and ticket prices vary from those purchased online.
Amendments to your time slot/date of your booking will incur a £15 amendment fee. We do not refund any tickets. If your amended time slot/date is for tickets of higher value than the ones originally purchased, you will be charged the difference.
If you have booked online and chosen 'Print At Home' option for delivery then you will have been sent an e-ticket which you can print at home. If you have booked over the phone then an email confirmation will have been sent to you. If you are unable to print your e-ticket or have an email confirmation then you can print your boarding passes at our kiosk located outside the main entrance of KidZania.
Please call our contact centre on 0330 131 3333.
We do not accept cheques as form of payment. We only accept credit/debit card payment as we are temporarily going cashless due to the current COVID-19 situation. Please call our contact centre on 0330 131 3333 for more details.
We only take pound sterling.
We accept Visa, Visa Debit and MasterCard.
Everyone intending to visit KidZania is required to have a valid ticket.
Children aged 7 and under must be accompanied by an adult (18+) with an adult ticket.
Children over 8 may be dropped off at KidZania, though an adult will need to accompany the child through to check in and collect them at the end of their 4-hour experience. If you’d like to accompany the child over 8 in the City then you need to purchase adult ticket(-s).
Tickets for children aged 1-3 are £10, babies go in for free but need an infant ticket. Entry for under 4s will be allowed from 30th July onwards.
Please see our Tickets page to buy tickets
When you purchase third party vouchers you still need to book your visit with KidZania. You can contact our reservations team on 0330 131 3333 or email at firstname.lastname@example.org
Your visit to KidZania will last for 4 hours.
Please arrive 15 minutes before your slot to allow enough time to check in at our Airport and receive all relevant information. Your 4-hour experience will start from the moment you have your security bracelet registered at check-in.
If you have missed your time slot then please speak to a KidZania employee on site and we will try our very best to find another time slot for you.
Children from the age of 8 years can be left on their own at KidZania. The reasoning behind this is that 8 years is the start of Key Stage 2 and therefore seen by many as the next stage of a child’s development. This is provided on the basis that the accompanying adult/s are confident that their child will conduct her/himself in a responsible, courteous and pleasant manner. If your child is under 8 years they must be accompanied by a full paying adult.
Most activities last between 15 to 30 minutes, we anticipate a child being able to participate between 4-6 activities during your 4-hour session.
At KidZania we offer a variable programme that can change on a seasonal basis, with over 60 activities available at one time.
When arriving at KidZania you will be greeted by a KidZania employee and check in at the Airport to then go through to the City. Each child will register individually and receive an RFID bracelet to ensure that children remain safely within KidZania. Parents or supervising adults will also receive a security bracelet. For more information please visit our Security Page. Please note that this process may be different as we have put the relevant health and safety measures in place to ensure your visit is as safe as possible.
All food for guests without any dietary requirements can only be purchased on site. Guests with allergies and special dietary requirements are allowed to bring external food into the city. To do this, you will need to make the team at Admissions (airport check-in) aware so they can provide you with an allergy wristband with the special requirements stated e.g. Gluten Free. For more information about the food available in KidZania click here.
We have a number of places available within the city for you to purchase food, drinks and snacks. Find out more here.
We have lockers and buggy storage available to hire. Please see our Extras page for more information.
You can take your pushchair or buggy around the City with you however if you wish to store your buggy/pushchair in our buggies and lockers area you can do for a fee of £3. Please ask a KidZania employee on arrival where this is.
Lost property will be handed in to our Lockers & Buggy Room, and will be kept for 4 weeks after being found. The Customer Services team will manage the process of reconciling items with visitors should they e-mail or call in. KidZania London cannot accept responsibility for items lost or stolen on KidZania London premises. Please see our Contact us page for more information.
There is no set dress code however we recommend they wear comfortable clothing when visiting KidZania. Most activities also provide costumes or safety equipment to help them get in to their roles (please note we will not be using costumes for the time being for health and safety reasons).
Our tickets are non-refundable; however we can alter the date and time of your tickets on request. Please be aware that any amendments will incur a £15 administration fee. If the new time slot or date is for tickets of a higher value to those originally purchased, you will be charged the difference. To do this, please call our Contact Centre on 0330 131 3333 and make sure you have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your experience.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Edutainment Operations Limited (Company Number 12299506) and have our registered office at Westfield Shopping Centre, Ariel Way, London, United Kingdom, W12 7GF, United Kingdom. Our main trading address and address for correspondence is KidZania London, Unit 5001, Service Yard B, Ariel Way, Westfield London W12 7GA, United Kingdom.
You can bring a group to KidZania. Please see our Group Tickets page for prices. Groups must be over 10 people and must be booked and paid for at least 24 hours in advance to guarantee entry.
Please see our Activity Restrictions & Allergy Notification document for all the information you need. There are wristbands available when checking in for your visit to make our staff aware of any allergies the child may have. Please check our activities page as some may be closed due to health and safety reasons.