KidZania London is suitable for all children ages 4-14 years old and a mixture of age ranges may be in attendance on the day of the visit. Key stages 1, 2 and 3 are catered for throughout the city.
All visits last for four hours.
Yes. If your party intends to travel by coach, Westfield London has two coach drop off and pick up bays. There is no booking required for these, however, coaches must not park in these bays once they have dropped off or picked up.
The Coach Drop off bay is situated on Ariel Way, which runs alongside Westfield London. Once ready, simply follow the footprints to the lifts which will bring you out next to KidZania’s main entrance.
Yes, if your school is located within a London Borough. You can submit an application and find out more here: https://tfl.gov.uk/fares/free-and-discounted-travel/travel-for-schools?intcmp=54736.
KidZania is all about ‘doing’ and represents experiential learning at its very best. Every activity has been developed to cross-reference the new National Curriculum: Math, English, Science, Design and Technology, Computing and every subject are learned through the motivating medium of realistic role-play. However, the learning extends way beyond the curriculum and children will develop a wide range of essential skills and attributes including: team work, communication, entrepreneurship, digital literacy, emotional intelligence, global citizenship, digital literacy and resilience.
In KidZania our activities are run by 'Zupervisors'. These are adults who have been through an extensive training programme. All of our staff have been DBS checked.
Most activities last between 15 to 30 minutes, we anticipate a child being able to participate in between 4-6 activities during your 4-hour session.
Once inside KidZania, adults cannot participate in the role-playing activities except for the Theatre as the audience, Aviation Academy as passengers, A&E as patients, Stadium as spectators and tourists on the Tour Bus. The remaining activities only children are allowed inside the activity while teachers observe through the windows/doors. At no point will children be out of the sight of teachers during their KidZania experience.
If a child needs to visit the bathroom during an activity the Zupervisor (who is in charge of their children inside the activity) will provide directions to the nearest bathrooms. Unfortunately, the Zupervisor cannot wait until the child returns so they may miss some of the activity. Children below the age of 8 will have to be accompanied by their teacher.
Kids earn kidZos, the official currency of KidZania, with every job they perform. Recognised at every KidZania city throughout the world, kidZos are used to buy products and services in KidZania. The more kids work, the more they earn, and the more they can experience. Find out more.
In case of a fire, the Zupervisor of the activity will keep all children from their establishment together (including those queuing) and guide them to the assembly area. Fire Marshalls will be sweeping the city to guide visitors and staff to their nearest fire exit. This is part of a comprehensive evacuation procedure and in the interest of everyone’s health and safety, we ask that you follow instructions from our members of staff.
Teachers/adults are required to stay on site at all times during a school visit. Please note it is the teacher/adults' responsibility to manage the behaviour of students.
Primary School 1 adult to 5 students.
Secondary School 1 adult to 10 students.
We advise arriving 15 minutes before your entry time in order to bracelet you and get you into the city. If you are late, you may not be able to enter straight away, and we will admit you at the soonest opportunity alongside the capacities for entrance.
Lost property will be handed in to our Lockers & Buggy Room, and will be kept for 4 weeks after being found. The Customer Services team will manage the process of reconciling items with visitors should they e-mail or call in. KidZania London cannot accept responsibility for items lost or stolen on KidZania London premises (including items left by schools in trolleys made available by us). Please see our Contact us page for more information.
KidZania aims to be fully inclusive and we welcome all visitors. The city has been designed to ensure compliance with The Equality Act 2010. This means the city is fully accessible for any visitor who has Special Educational Needs or a Disability (SEND). Children have the capability of being whomever they like, and build their confidence by trying new things. Under franchise rules, the activities at KidZania London can only accommodate children up to the chronological age of 14.
Complimentary carer tickets are available to collect on the day of your visit. These can be obtained from our Customer Services desk. Please note that documentation will be requested in order to claim your complimentary carer ticket.
Accepted forms of ID documentation can either be:
- Proof of DLA (Disabled Living Allowance)
- A Blue Badge or Freedom Pass
- Signed letter from a doctor or GP (Photo ID required)
At KidZania we appreciate that not all disabilities are visible. Awareness wristbands are available for visitors and their respective carers which allows staff to easily identify where extra assistance and care may be required. Carers wearing an Awareness Wristband will be granted access into our establishments to provide assistance when required. These can be requested when you check-in for your visit.
KidZania is entirely accessible to wheelchair users. There are lifts available for access into KidZania and within the city to access the mezzanine level. There are several accessible toilets, a variety of rest areas and all food and retail outlets are wheelchair friendly.
Registered Guide Dogs, Hearing Dogs and Medical Alert Dogs are welcome around KidZania, however due to health and safety reasons there are select activities where they will not be permitted. All activities are equipped with a ‘Help Hearing Guide’ - a read-a-long guide for visitors with hearing impairments. Please inform the member of staff at each activity if you require a guide.
Westfield London offers a selection of accessible parking. Blue Badge holders will be permitted four hours free parking Monday to Friday. To qualify for this you must provide a Blue Badge and parking ticket to a Westfield staff member at the Shopmobility desk. Click here for more information.