School Visit Terms & Conditions

These Terms & Conditions, our specific COVID-19 terms and, where applicable, our ticket and entry terms and conditions (together (“Conditions”) set out all the terms and conditions upon which we provide you and your guests (“you” and “your”) with access to KidZania London.

1. INFORMATION ABOUT US

1.1 KidZania London is a children’s entertainment attraction located at Westfield London, Ariel Way, London, W12 7GF and operated by Edutainment Operations Limited (“we”, “us” and “our”). We are registered in England and Wales under company number 12299506 and have our registered office at: Westfield Shopping Centre, Ariel Way, London, United Kingdom, W12 7GF. Our main trading address for correspondence is KidZania London, Unit 5001, Service Yard B, Ariel Way, Westfield London W12 7GA. We are a limited company
1.2 All enquiries are to be directed to the Reservations Team on 0330 131 3333 or by e-mailing us at [email protected]. 
1.3 These Terms & Conditions (“Conditions”) set out all the terms and conditions upon which we provide a school group with access to KidZania London.

2. MAKING A BOOKING
2.1. School bookings are only available for Mon-Fri during UK school term time only.
2.2. School bookings and enquiries can be made on the phone with our Reservation Team on 0330 131 3333.
2.3. 2.3 A school group shall designate a teacher or other qualified adult as the teacher in charge of the booking and of the group on the visit date (the “Group Lead”) and shall notify our Reservation Team of the name of that person at the time of requesting a booking.
2.4. Should it be necessary to change the “Group Lead” the school shall inform our Reservation Team at its earliest opportunity and in any event at least 24 hours before the visit of the school group to KidZania London.
2.5. A school group must consist of at least 15 students.
2.6. We offer free adult tickets for teachers accompanying a school group within the recommended adult-to-student ratios below:
2.7. 1 1:5 for Nursery Schools;
2.8. 2 1:5 for Primary Schools;
2.9. 3 1:10 for Secondary Schools.
2.10. A school group must where possible provide our recommended adult-to-student ratios.
2.11. If a school group cannot provide our recommended adult-to-student ratio the Group Lead must contact our Reservations Team on 0330 131 3333.
2.12. Advance notification of groups with a significant proportion of children with disabilities or special educational needs is required so their needs can be accommodated to ensure the best possible experience. Risk assessment pre-visits are recommended.

2.13. A KidZania London school booking is 4 hours long from entry time slot.

3. SCHOOL LUNCHES
3.1. We offer school lunches for pupils and teachers.
3.2. Orders of school lunches for pupils and teachers shall be made at least two weeks before the visit of the school group to KidZania London on the phone with our Reservation Team on 0330 131 3333 or by email at [email protected].

3.3 Allergies and dietary requirements must be advised with 14 days’ notice.

4. EDUCATIONAL WORKSHOPS

4.1. KidZania London offers Educational Workshops to school or youth groups of more than 20 children at an additional cost of £2 per child. Details of the Educational Workshops that we offer, pricing and other important information can be found here. 
4.2. Any discounts must be agreed and added at the time of booking with a sales representative and cannot be added retrospectively once the invoice has been issued for an Educational Workshop booking. 
4.3. Educational Workshops can be delivered:
4.3.1. at KidZania London on the same day as a school or youth group booking;
4.3.2. at a school or youth group premises; and
4.3.3. at other locations or via other mediums offered by KidZania London from time to time at its sole discretion.
4.4. At the time of booking an Educational Workshop the Group Lead must confirm:
4.4.1. the preferred location of the Educational Workshop;
4.4.2. the preferred date and time of the Educational Workshop; and 
4.4.3. subject to clause 4.5 the date of visit for the school or youth group booking.
4.5. If the Group Lead is unable to confirm the date of the visit to KidZania London at time of booking an Educational Workshop, the Group Lead must agree:
4.5.1. that the school or youth group will make a school or youth group booking to KidZania London within 3 months of the Educational Workshop date; and
4.5.2. that the school or youth group will pay the total price for and attend a school or youth group booking to KidZania London within 6 months of the Educational Workshop date. 
4.6. We reserve the right to cancel an Educational Workshop booking for any reason (e.g staff sickness). 
4.7. If an Educational Workshop booking is cancelled by KidZania London pursuant to clause 4.7 we will offer to reschedule the booking date on the school or youth group’s preferred date subject to availability without incurring an amendment fee. Please note that the location of the rescheduled Educational Workshop booking may be different depending on availability.
4.8. The class teacher and any usual support staff must be present during the Educational Workshop.

4.9 Should the workshop be booked to take place at the School or Youth Group premises/preferred location, the Group Lead is required to share in advance necessary health and safety guidance to the KidZania London educational workshop provider. 

5. PAYMENT

5.1. The Total School Group Price shall include the prices of Tickets, Educational Workshops (see clause 8 below for more details), any other additional items requested by the Group Lead at the time of booking. 
5.2. If a school group booking request is made not including an Educational Workshop:

5.2.1. Within three calendar months of the preferred booking date, and on receiving the booking form, we will issue an invoice amounting to the Total School Group Price which must be paid in full within 10 days of receipt; or

5.2.2. At least three calendar month in advance of the preferred booking date, and on receiving the booking form, we will issue a deposit invoice amounting to 50% of the Total School Group Price and a further invoice for the remaining balance of the Total School Group Price one calendar month prior to the preferred booking date, both of which must be paid within 10 days of receipt. 

5.2.3 Or as negotiated with your KidZania London educational sales representative in writing.

5.3. If a school group booking request is made including an Educational Workshop:

5.3.1. Within three calendar month of the preferred school group booking date we will issue an invoice amounting to Total School Group Price which must be paid in full within 10 days of receipt and at least 7 days before the date of Educational Workshop booking date; or

5.3.2 At least three calendar months in advance of the preferred school group booking date, we will issue a deposit invoice amounting to 50% of the Total School Group Price and a further invoice for the remaining balance of the Total School Group Price one calendar month prior to the preferred booking date both of which must be paid at least 7 days before the date of Educational Workshop booking date.

5.3.3 Or as negotiated with your KidZania London educational sales representative in writing. 

5.4. Any additional items, such as lunches, requested by the Group Lead not made at the time of booking and following the payment of the Total School Group Price shall be invoiced separately and must be paid within 5 days of receipt.
5.5. Payment can be made either by credit/debit card or BACS. A school group booking will only be confirmed after payment of the Total School Group Price is cleared.
5.6. If we do not receive payment of the Total School Group Price in the timeframes set out at clause 5.2 and 5.3 above the school group booking reservation and any Educational Workshops made under the school group booking reservation will be cancelled and any deposit paid will be non-refundable.
5.7. School group bookings cannot be made in conjunction with any other offer, promotion, discounts or third-party payment methods.
5.8.Please note that Tickets associated with school group bookings are non-transferable, non-exchangeable, void if altered and non-refundable.  The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.

5.9. Payment must come directly from the school (which, in the case of a Home Education Group, means the Group Lead), and not from an unauthorised third party.
5.10. Any adult of a school group visiting KidZania London with a child under the age of 1 shall buy a ticket at our Family Visit Rate. Such ticket may be purchased by the adult through our Reservation Team via phone on 0330 131 3333 or at our Kiosk. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London

6. AMENDING A BOOKING

The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.

6.1. Amendments to the time and/or date of a school group booking can be made without incurring an amendment fee before payment of the Total School Group Price is made and, in the case of a Home Education Group, by the Group Lead only.
6.2. Following payment of the Total School Group Price an amendment fee amounting to £15 will be charged for any amendments to the time and/or date of a school group booking.
6.3. Subject to clause 6.5 below any amendments to the time and/or date of an Educational Workshop booking can be made without incurring an amendment fee up to 7 days prior to the Educational Workshop booking date. 
6.4. An amendment fee amounting to £15 will be charged for any amendments to the time and/or date of an Educational Workshop made within 7 days of the Educational Workshop booking date. 
6.5. Educational Workshops delivered at KidZania London must take place on the same day as a school group booking date.  

7. TEACHER PLANNING VISITS
7.1. We offer one free teacher planning visit for every school group which has booked tickets to visit KidZania London.
7.2. Up to five teachers from the booked school group are entitled to be given a tour of KidZania London, which lasts approximately 30 minutes.
7.3. Children are not allowed on the teachers’ tour.
7.4. All teacher planning visits must be booked in advance by emailing [email protected], with at least 5 working days’ notice.

7.5 Teacher planning visits are subject to availability

8. GENERAL
8.1. A school group must check in and out as a complete group.
8.2. At check-in, photographic proof of identity (copy of photo driving licence, valid passport or official school ID) of the Group Lead will be required.
8.3 All accompanying school staff will remain on site within KidZania London with their pupils for the entire duration of the visit; and
8.3.1. All accompanying school staff ensure that their pupils are supervised at all times.
8.4. Each school group must have the correct adult-to-student ratio (1:5 for Nursery Schools; 1:5 for Primary Schools; 1:10 for Secondary Schools) within KidZania London for the duration for the visit.
8.5. Visitors attending KidZania London with a school group, including adults and teachers, must not smoke or consume alcohol while in KidZania London.
8.6. IMPORTANT: The entry of a child to KidZania London whether with or without a parent or guardian, with a school, with a group or corporate booking or otherwise is deemed to be consent to that child undertaking all of the activities available at KidZania London.
8.7. Children remain the sole responsibility of the Group Lead and the school at all times during the visit of the school group.
8.8. The school (which, in the case of Home Education Group, means the Group Lead) shall ensure that the Group Lead, accompanying adults and children are aware of and comply with these terms and conditions and with the terms and conditions for tickets and entry; please read HERE.
8.9. In the event that any member of the school group breaches any of these terms and conditions, KidZania London shall be entitled at its sole discretion to refuse the school group access to KidZania London or to require the school group to vacate KidZania London or part thereof.
8.10. If, in the view of KidZania London, the behaviour of any member of a school group is likely to adversely affect the safety or enjoyment of other visitors or members of the KidZania London team, or cause any property damage; KidZania London shall be entitled at its sole discretion to require the school group or part thereof to vacate KidZania London.
8.11. We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on our website. You may not vary these Terms unless agreed in writing with us. You will be subject to the Terms in force at the time that you bought Tickets to KidZania London (unless otherwise notified in writing).
8.12. Trollies are provided to store coats and bags during your School visit to KidZania London. All items, belongings and other property brought into KidZania London by visitors shall be at such visitor's own risk and KidZania London accepts no liability for the loss or damage to such property. KidZania London advises that visitors do not bring valuables to KidZania London. Secure lockers are available upon request and subject to a fee and availability.