Adult Nights Terms and Conditions
PLEASE NOTE THAT ENTRY TO KIDZANIA LONDON IS SUBJECT TO ACCEPTANCE OF THESE ADULT NIGHTS TERMS AND CONDITIONS, THE TICKET & ENTRY TERMS & CONDITIONS AND THE COVID-19 TERMS AND CONDITIONS FOUND ON OUR WEBSITE.
1 INFORMATION ABOUT US
1.1 KidZania London is operated by Edutainment Operations Limited (“we”, “us” and “our”). We are registered in England and Wales under company number 12299506 and have our registered office at: 100 New Bridge Street London EC4V 6JA. Our main trading address for correspondence is KidZania London, Unit 5001, Service Yard B, Ariel Way, Westfield London W12 7GA. We are a limited company.
1.2 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team or by e-mailing us at Enquiries@KidZania.co.uk
2 TICKET TERMS & CONDITIONS
2.1 These Terms & Conditions (“Terms”) set out all the terms and conditions upon which we provide you and your guests (“you” and “your”) with access to KidZania London.
2.2 Please read these Terms carefully before buying a ticket to KidZania London (“Ticket(s)”). By buying a Ticket and/or gift voucher, you agree to be bound by these Terms.
2.3 Tickets are non-transferable, non-exchangeable, void if altered and, save as expressly set out in these Terms, non-refundable.
2.4 The price of a Ticket includes admission to KidZania London and select activities inside, and excludes all food and beverages, private parties, photography and video recording services and goods sold at KidZania London unless explicitly detailed as being provided as part of the Ticket package you have purchased. 2.5 One Adult Nights Entry Ticket entitles one person to entry to KidZania London on one occasion for a maximum period of up to 4 hours to include entry to select KidZania London activities between 19:00 and 22:00, one welcome drink on arrival and access to live entertainment. Other specific terms and information about our Adult Nights Ticket can be found on our Adult Nights FAQs page.
2.6 You are not allowed to purchase Tickets to visit KidZania London on more than one occasion per day.
2.7 All persons entering KidZania London must pay for admission and/or hold a valid Ticket which has been obtained from KidZania London, KidZania London’s website or an authorised third party. A Ticket must be used by the same person during its period of validity and is not valid for special events. 2.8 KidZania London reserve the right to deny admission, or to require a person already admitted to leave KidZania London, without refund or compensation, for failure to comply with any of the KidZania London rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here.
Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
2.9 If Tickets are bought on behalf of other visitors (for example, group bookings), the buyer accepts these Terms on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.
3 OPENING HOURS
3.1 Please see our website https://kidzania.co.uk/visit-u... for details of KidZania London’s normal opening hours. KidZania London Adult Nights Entry allows access to KidZania London on specific Adult Nights only.
3.2 KidZania London’s opening hours are subject to change without prior notice.
3.3 Food and drinks may be ordered by visitors at KidZania London’s food and beverage outlets anytime up to 60 minutes before closing.
4 KIDZANIA LONDON ENTRY RULES
4.1 an ‘adult’ is any person aged 18 years or over;
4.1.2 a “carer” is a person aged 18 years or over who looks after a visitor requiring full-time care or assistance and who has provided one of the following forms of ID to KidZania London:
• Proof of Disabled Living Allowance;
• Blue Badge or Freedom Pass; or
• Signed letter from a doctor or GP (Photo ID required).
For the avoidance of doubt, age means a person’s legal age (ie according to actual date of birth).
4.2 KidZania London operates a strict age policy. Entry to KidZania London Adult Nights is subject to the following age requirements:
4.2.1 Entrants must be aged 18 years or over; proof of ID is a condition of entry.
4.3 If a visitor needs to temporarily leave KidZania London they should make their way to Immigration and speak to a member of staff. The visitor will be given a maximum of 20 minutes and will be issued with a re-admittance note and temporarily checked out.
4.4 We reserve the right to search bags upon entry.
4.5 Visitors may not bring outside food (including birthday cakes) and beverages on to KidZania London premises. KidZania London offers outlets for that purpose;
4.6 No pets or animals except for assistance animals;
4.7 KidZania London is a smoke-free facility and smoking (including of e-cigarettes) is prohibited;
4.8 Upon check-in at the airport within KidZania London all adults will receive a bracelet to wear around their wrist with a radio frequency antenna and an identification chip installed. The bracelet shall be worn at all times, cannot be swapped between visitors and can only be removed by our employees through a specialised system at the end of their visit.
4.9 If you have any medical condition, disability or other educational needs that may impact upon your please notify KidZania London’s Customer Services Team by email on enquiries@KidZania.co.uk or a member of the check-in team so we can cater for your/ needs and put in place any appropriate arrangements to ensure you have the best experience within KidZania London.
4.10 We support breastfeeding in public places. The presence of the Baby Care Room aims to ensure that mothers are able to breastfeed their babies in comfort and without interruption or embarrassment. Mothers are also invited to breastfeed on the benches located in our premises.
4.11 KidZania London will endeavour to ensure that as many activities and establishments as possible are available for use by visitors, however:
4.11.1 Certain activities may have specific time schedules;
4.11.2 From time to time, some establishments may be reserved for private parties; 4.11.3 From time to time, some facilities or establishments may be temporarily closed due to maintenance or remodelling. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
4.12 Whilst you and other Ticket holders are on KidZania London premises, you and your guests must comply with all directions of our employees, relevant health and safety notices, policies and announcements made available to you. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
4.13 You may be asked to leave KidZania London if your behaviour jeopardizes in any way your own, other visitors and/or KidZania London’s employee’s and/or contractor’s safety and/or you refuse to comply with all directions of our employees, relevant health and safety notices, policies and announcements made available to you. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
4.14 To prevent offensive weapons or dangerous articles from being taken into KidZania London, visitors are admitted to KidZania London subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. For the avoidance of doubt, it is prohibited to bring into KidZania London any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited.
4.15 The consumption of alcohol is permitted within designated licensed areas of KidZania London only. The sale of alcohol is restricted to those aged 18 years old or over. All alcohol consumed on KidZania London premises must be purchased within the designated licensed areas of KidZania London. KidZania London urges visitors to drink responsibly at all times. Visitors are not permitted to bring alcohol onto KidZania London premises. Any persons found possessing alcohol on entry, or who appear to be unduly under the influence of alcohol may be refused admission to KidZania London or escorted from KidZania London without right to refund.
4.16 The use of illegal substances is strictly prohibited, and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from KidZania London without right to refund.
4.17 Unnecessary noise (such as that from the unsociable use of mobile phones, radio sets and other electrical equipment), or any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted in any part of KidZania London. We reserve the right to escort from KidZania London without right to refund
4.18 KidZania London in its absolute discretion reserves the right to close the whole or any part of KidZania London at any time or to restrict the number of persons having access to KidZania London. The reason for any closure or restriction provided by this condition may include closure due to capacity, special events or to ensure safety and security of guests, or if KidZania London reasonably considers the circumstances so require. In the event that KidZania London is closed by reason of capacity, special events or to ensure safety and security of guests, KidZania London shall offer you the opportunity to re-book your Tickets or shall refund all Tickets purchased to attend during such closure.
4.19 All items, belongings and other property brought into KidZania London by visitors shall be at such visitor's own risk and KidZania London accepts no liability for the loss or damage to such property. KidZania London advises that visitors do not bring valuables to KidZania London. Secure lockers are available upon request and subject to a fee and availability.
4.20 CCTV cameras are used to assist in the proper running of KidZania London. However, KidZania London does not make any representation as to the extent of coverage provided by the cameras.
5 HOW TO PURCHASE TICKETS 5.1 Tickets can be purchased via our website here https://tickets.kidzania-londo... or by telephone 0330 131 3333 or through one of our authorised distributors. All telephone calls made to 0330 131 3333 from a BT landline will be charged at local rates. Calls from mobile operators and other networks may vary. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
5.2 All persons wishing to visit KidZania London should purchase Tickets in advance and pre-book the time and date of their entrance into the KidZania London. Tickets sold at the entrance to KidZania London will be subject to availability at that time. Please note: groups of 15 or more must purchase tickets at least 24 hours in advance.
5.3 All Tickets must be paid for in full at the time of purchase either by credit card or debit card. We do not accept cheques. All tickets purchased by telephone or at the KidZania London entrance will incur a booking fee (please see our website https://tickets.kidzania-londo... for details), no booking fee is charged for all tickets purchased online. Gift vouchers/Re-schedule vouchers cannot be used for the purchase of tickets for the secret Christmas package.
5.4 The price of Tickets may vary from time to time. Our prices are as stated on our website https://tickets.kidzania-londo... but are liable to change at any time. Ticket prices are in UK Sterling and include VAT. When buying a Ticket either via the website or by telephone, the total price will be confirmed. We reserve the right to correct any pricing errors even after we have sent you the email confirmation or Tickets (as appropriate) although we will endeavour to do so as soon as we become aware of the error.
5.5 Upon purchase of a Ticket from our website, you will receive an email with a Ticket reference number. This email constitutes your proof of purchase. Please check that you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control e.g. junk or spam filtering. The confirmation email together with the credit card used to pay for the Tickets must be presented at the main entrance of KidZania London where it will be exchanged for entrance tickets.
5.6 It is your responsibility to check the accuracy of the details on your email confirmation or Tickets (as appropriate) as mistakes cannot always be rectified. When you receive your email confirmation or Tickets, please keep them in a safe place as we cannot be held responsible for any Tickets that are lost or stolen.
5.7 Tickets are non-transferable, non-exchangeable, void if altered and, save as expressly set out in these Terms, non-refundable. Subject to availability, tickets to KidZania London may be amended upon payment of a fee (subject to clause 6.4 of these Terms) – please refer to our website https://KidZania.co.uk/tickets... and clause 6.4 of these Terms for details of the fees payable.
5.8 Only Tickets purchased directly from us or one of our authorised distributors are valid for admission. Tickets purchased from unauthorised third parties are not valid for entry.
5.9 You can choose to collect your Tickets on your arrival at KidZania London from one of our ticket desks or self-service kiosks in which case you will need your Ticket(s) reference number together with the credit card used to pay for the Ticket(s). The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
5.10 In the event that you purchase Tickets through one of our authorised distributors, the resulting legal contract is between you and that third party authorised distributor, and is subject to the terms and conditions of that third party authorised distributor, which they will advise you of themselves. You should carefully review their terms and conditions applying to the transaction.
6 ALLOCATED ENTRY TIME
6.1 You will be given the opportunity to select a date and time for arrival at KidZania London (an “Allocated Entry Time”) (subject to availability) during the online or telephone booking procedure and this will be shown on your confirmation email or Ticket (as appropriate). It is your responsibility to arrive in time for your Allocated Entry Time.
6.2 You are asked to arrive at KidZania London between 30 minutes before and no later than 15 minutes before your Allocated Entry Time although you will not be allowed access into KidZania London before your Allocated Entry Time. You will be permitted to spend up to four (4) hours (depending on the ticket type purchased) from your Allocated Entry Time in KidZania London (“Allocated Session”) up to our closing time. All visitors must leave KidZania London within 15 minutes of the Adult Nights closing time.
6.3 Visitors who miss their Allocated Entry Time are not guaranteed entry to KidZania London. KidZania London staff will advise visitors who have missed their Allocated Entry Time of the next available time slot but this will be subject to availability. KidZania London shall charge an amendment fee of £15 to re-book an Allocated Entry Time more than one hour after the initial Allocated Entry Time.
6.4 Once an Allocated Entry Time has been issued, it will be necessary to call 0330 131 3333 for you to change the day and/or time of entry into KidZania London. An amendment charge of £15 will be applied every time a booking is changed. The practical impact of this clause may be altered by our specific COVID-19 terms, which can be found here. Please ensure that you have read these additional terms and understood how they might affect your visit to KidZania London.
6.5 We reserve the right to amend an Allocated Entry Time once it has been issued to you, but we will endeavour to notify you as soon as we become aware that this is necessary. Should we have to significantly amend your Allocated Entry Time (i.e. by two (2) or four (4) hours or more), you may choose to accept the new Allocated Entry Time, arrange another mutually agreeable Allocated Entry Time with us via our telephone booking line or cancel the Ticket whereupon we will refund you all the monies you have paid to us for the Ticket(s) within fourteen (14) days of cancellation but no further compensation will be paid.
7.1 Upon entering KidZania London Adult Nights, each adult will receive 50 kidZos (KidZania currency) on a KidZania London card.
7.2 Adults can use their kidZos to carry out some activities at KidZania London or acquire some goods available at KidZania Redemption Store.
7.3 KidZos cannot be exchanged for cash, returned or refunded or sold to third parties.
7.5 KidZania London cannot be held liable for kidZos which, are subsequently lost, stolen or damaged.
7.6 KidZania London reserves the right to refuse to accept kidZos which they deem to have been tampered with, duplicated, damaged or which otherwise are suspected to be affected from fraud.
8 FOOD VOUCHERS
8.1 Fire House Meal Deal T&C's:
8.1.1 Fire House Meal Deals are available to pre-purchase prior to your visit to KidZania London.
8.1.2 Fire House Meal Deals are priced at £7.50 and comprise of a hot meal and a soft drink or bottle of water from the Fire House Restaurant located within KidZania London.
8.1.3 Fire House Meal Deals can be purchased using a credit or debit card via our website ww.KidZania.co.uk by selecting the relevant ticket type, or via our call centre 0330 131 3333
8.2 You will be issued with a booking confirmation email which you will need to exchange for a " Meal Deal Wristband" at our ticket desks inside KidZania London.
8.2.1 The Meal Deal Wristbands cannot to be transferred or exchanged for cash and is non-refundable;
8.3 KidZania London reserves the right to change any promotion/offer for one of equal value without prior notice;
8.4 The Meal Deal Wristbands are only valid on the date of entry to KidZania London and may be redeemed anytime up to 60 minutes before closing.
8.5 The Meal Deal Wristbands may only be used once and must be submitted upon redemption.
8.6 KidZania London reserves the right to refuse any Meal Deal Wristbands that KidZania London deems, in its sole discretion, to have been duplicated, damaged, misused or defaced in any way.
8.7 KidZania London is not responsible for any Meal Deal Wristbands that are lost, stolen or unused by the expiry date.
8.8 If you have any special dietary requirements, please ask to speak with the Catering Manager prior to redemption of the Meal Deal Wristbands. Whilst KidZania London tries its best to accommodate all dietary requirements there may be some circumstances where it is unable to do so. Allergen information is compiled using data obtained from approved suppliers. Whilst every care has been taken to ensure that cross contamination is minimal with regard to kitchen processes and ingredients, such instances may arise, due to the nature of food preparation.
8.9 DRINK PACKAGES
8.9.1 Drink Packages T&C's: Drink packages are designed to share. Please drink responsibly. Options are subject to availability, whilst stocks last.
8.9.2 Drink Packages are only available to pre-purchase prior to your visit to KidZania London.
8.9.3 “We like to BOO-gie” is priced at £35.00 and comprises of 4 x premixed cans and 2 x ready serve cocktails.
8.9.4 “You’re BOO-tiful” is priced at £35.00 and comprises of 2x ready serve cocktails, 2 x mini prosecco, 2 x vodka shots.
8.9.5 “#Squad-Ghouls” is priced at £100.00 and comprises of 12 x premixed cans, 4x ready serve cocktails and 4 vodka shots.
8.9.6 Drinks Packages can be purchased using a credit or debit card via our website ww.KidZania.co.uk by selecting the relevant ticket type, after selecting your Adult Night Entry.
8.9.7 You will be issued with a booking confirmation email which you will need to exchange for "drinks vouchers" on arrival at our ticket desks inside KidZania London.
8.9.8 The drinks vouchers cannot to be transferred or exchanged for cash and is non-refundable;
8.9.10 KidZania London reserves the right to change any promotion/offer for one of equal value without prior notice;
8.9.11 The drinks vouchers are only valid on the date of entry to KidZania London and may be redeemed anytime up to 60 minutes before closing.
8.9.12 The drinks vouchers may only be used once and must be submitted upon redemption.
8.9.13 KidZania London reserves the right to refuse any drinks vouchers that KidZania London deems, in its sole discretion, to have been duplicated, damaged, misused or defaced in any way.
8.9.14 KidZania London is not responsible for any drinks vouchers that are lost, stolen or unused by the expiry date.
8.9.15 KidZania London reserves the right to stop service and/or escort those from the premises who appear to be unduly under the influence of alcohol without right to refund.
8.9.16 If you have any special dietary requirements, please ask to speak with the Catering Manager prior to redemption of the drinks vouchers. Whilst KidZania London tries its best to accommodate all dietary requirements there may be some circumstances where it is unable to do so. Allergen information is compiled using data obtained from approved suppliers. Whilst every care has been taken to ensure that cross contamination is minimal with regard to kitchen processes and ingredients, such instances may arise, due to the nature of food preparation.
9 TICKET CANCELLATION
9.1 In rare circumstances beyond our control, we reserve the right to cancel a Ticket but we will endeavour to notify you as soon as we become aware that this is necessary. Should we have to cancel your Ticket we will refund you all the monies you have paid to us within fourteen (14) days of cancellation.
10 RIGHT TO CANCEL GOODS PURCHASED FROM OUR WEBSITE AND REFUNDS
10.1 Right to cancel a purchase: if you purchase goods (excluding pre-booked Ticket(s) and Annual Passes), from our website and are resident in the European Union you are entitled to cancel your purchase during the period commencing from the date of purchase and ending fourteen (14) days from the date you receive the goods (“cooling off period”). If you wish to cancel a purchase please fill out the cancellation form (download HERE) or contact KidZania London by email at reservations@KidZania.co.uk to communicate your decision to cancel your purchase.
10.2 Right to a refund for cancelled goods: if you exercise your right to cancel your purchase during the cooling off period you shall be entitled to return the cancelled goods (if received) to KidZania London, Westfield London, Ariel way, London, W12 7GA at your expense within fourteen (14) days of exercising your right to cancel. You shall be entitled to receive a refund of all payments received from you including the costs of delivery if you return the entire order (but not supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
10.3 Receiving a refund: we shall issue all refunds within fourteen (14) days of either our receipt of the cancelled goods, or you providing evidence of having returned the cancelled goods (for example, a proof of postage receipt from the post office or courier) to us, whichever is the sooner. We will process the refund using the same means of payment as you used for the initial purchase. You shall not incur any fees as a result of the reimbursement.
10.4 We may make a deduction from the refund for loss in value of the cancelled goods if the loss is the result of unnecessary handling by you.
10.5 We recommend that all goods are returned by an appropriate delivery method (for example Royal Mail special delivery or courier) which includes insurance up to the value of the cancelled goods. We shall not be liable for any cancelled goods lost in transit.
10.6 For the avoidance of doubt the right to cancel and the right to a refund as set out in paragraphs 10.1 to 10.3 above do not apply to:
10.6.1 pre-booked Tickets;
10.6.2 Annual Passes or
10.6.3 certain goods including, CDs, DVDs or software if you have broken the seal on the wrapping; perishable items; made to order, tailor-made or personalised items and goods that have been mixed inseparably with other items after delivery.
Refunds of such tickets, passes and goods are not available in any circumstances. This does not affect consumers’ statutory rights.
10.7 Returning faulty goods: If you receive faulty goods please contact our customer services team on Enquiries@KidZania.co.uk. Alternatively, faulty goods can be returned to us at KidZania London, Westfield London, Ariel Way, London, W12 7GA please enclose your name and address, proof of purchase and details of the fault. Once we receive the faulty goods we will contact you to discuss the options available to you.
11 FILMING AND PHOTOGRAPHY
11.1 Visitors may be photographed by KidZania London’s official photographer. The photos will be exhibited at the photography establishment within KidZania London. Photographs may also be purchased via our official photographer’s website and via their mobile kiosk. Photographs which are not purchased by visitors within 1 month are usually destroyed in order to assure they are not reproduced. By accepting these Terms, you consent to such photographs being taken and stored.
11.2 From time to time, KidZania London or other authorised parties carry out photography and/or video recording at KidZania London which may feature visitors. By accepting these Terms, you consent to the use of such images and/or recordings by us in connection with advertising, promoting KidZania London (such as on the KidZania London website, social media sites and pages, partner sites, outdoor advertising and brochures for KidZania London), and for our internal purposes, and in doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive compensation if we use such images and/or recordings for the purposes set out above. You further agree that copyright in these materials rests with KidZania London or such authorised party (as the case may be).
11.3 Some activities carried out in certain establishments, including The University, Television Studio, Creative Agency, Fashion Boutique, Radio Station and Photography Studio may include you having your image and/or voice photographed or recorded. By accepting these Terms and you consent to the use of your image and/or recordings within the activities. You acknowledge that the copyright in such images and/or recordings rests with us. In some instances visitors may be offered the opportunity to take home a copy of their image or a recording in which they feature as a take home gift. By accepting these Terms, you consent to such photographs and recordings being taken and stored for the purpose of carrying out the activities, advertising the activities within the facility (for example on screens within the facility or via internal radio broadcasts) and creating take home gifts.
11.4 Photography and filming is allowed within KidZania London. However, visitors may be asked to refrain from photographing or filming if it is disruptive or if other circumstances disturb other visitors’ experience at KidZania London. By accepting these Terms, you acknowledge that KidZania London may on demand have access to photographs taken and video footage captured by visitors to KidZania London and request that certain photographs and/or footage are deleted if they are or are deemed to be offensive to other visitors and/or employees. By accepting these regulations you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and must adhere to all photography/filming restrictions in place from time to time whilst within KidZania London.
11.5 Photographs are for you to enjoy for your own personal, private, non-commercial purposes only. Unless permission has been expressly granted by us, picture and images cannot be reproduced in any format or media other than for private viewing.
12 EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
12.3.1 we will contact you as soon as reasonably possible to notify you; and
12.3.2 our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
13 YOUR INFORMATION
14 INTELLECTUAL PROPERTY RIGHTS
14.1 We are the owner or the licensee of all intellectual property rights in our website, in the material published on it, the concept of KidZania London, all rights to the “KidZania” trade mark and in all materials within KidZania London including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audio-visual works, designs, logos, software and any other content. These works are protected by copyrights, patents, trade secrets or other proprietary rights owned by us and/or our licensors. All such rights are reserved.
14.2 "KIDZANIA” is a registered trade mark of KidZania Operations SARL.
15 OUR LIABILITY TO YOU
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
15.2 We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and fraud or fraudulent misrepresentation.
15.3 We are not responsible for indirect losses which occur as a side effect of the main loss or damage, or for any losses that fall into the following categories: loss of income or revenue, loss of business, loss of profits or contracts, loss of data or waste of management or office time, loss of goodwill, disappointments or emotional distress and/or any other loss or damage which was not reasonably foreseeable by us at the date the Ticket was bought, however arising and whether caused by tort (including negligence), breach of contract otherwise, even if foreseeable.
15.4 In the event that you have purchased your Ticket as part of other services from a third party, that third party supplier’s individual liability will be set out in their own terms and conditions. You may request from the supplier directly copies of any relevant terms and conditions. For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.
16 OTHER IMPORTANT TERMS
16.1 We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on our website. You may not vary these Terms unless agreed in writing with us. You will be subject to the Terms in force at the time that you bought Tickets to KidZania London (unless otherwise notified in writing).
16.2 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
16.3 You may not transfer your rights or your obligations under these Terms to another person.
16.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.7 If any of these Terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16.8 These Terms and any document referred to in them constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms.
16.9 You acknowledge that, in agreeing to these Terms, you do not rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms. Nothing in this paragraph excludes liability for fraud.
16.10 These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
COVID-19 specific terms and conditions
From the 1st August 2020 until further notice the rights and obligations set out in our COVID-19 terms and conditions found here and form part of our Ticket and Entry Terms and Conditions.
Where cancellation occurs due to reasons relating to COVID-19, we will endeavour to reschedule your secret Adult Nights booking to the next available time when you are able to attend, subject to availability. If it may not be possible to reallocate your booking to an alternate Adult Nights event we will consider whether it would be appropriate to grant you with a refund or gift vouchers in respect of the Adult Nights Ticket. We reserve the right to refuse any requests for a refund but will consider the circumstances of such a request on a case by case basis.