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Important Information – COVID-19 Update 22nd February 2021

We welcome the Government's roadmap announcement as the UK takes the first steps towards easing the lockdown - in particular, the news that the entertainment sector can start reopening from 17th May. We are working our way through the details for the roadmap and what it means for the reopening of KidZania London.

Watch this space – there will be further updates here and on our social channels for the latest information and FAQs. Thank you for your patience and support!

At KidZania London, we can’t wait to welcome you back for some much-needed family fun and learning by doing for the kids!

For those who haven’t booked but are interested in purchasing a gift voucher, these are currently at a reduced price of £25 per child and can be used to make a future booking within a year of purchase. Any purchase to support KidZania at this time is hugely appreciated and does not go unnoticed.

Our team will be in contact with you if you have a booking for a visit date before the 21st May 2021 and is affected by these updated guidelines. Our team will be working through the effected bookings in date order, and we ask that you wait to be contacted in order for us to manage bookings effectively. We thank you for your patience at this time. 

Please be patient as we contact those with a booking prior to this date first. If you have a booking during this period but have any queries or concerns, please email enquiries@kidzania.co.uk for more information.


Following advice from the UK government and Public Health England, we will be closed from 16th December 2020 pending further updates. Given the rapidly evolving nature of the situation surrounding COVD-19, we will continually review this in line with the latest advice and will post an update on a firm date for reopening once known. As always the health and wellbeing of our customers and staff is our number one priority and we look forward to welcoming you back as soon as possible. 

We will be extending all Annual Passes automatically by the amount of days that you have been affected by the enforced government closure at the end of the affected period. KidZania London will email you directly once this has been completed. In order to be able to manage bookings effectively at this time, we ask that you do not contact unless you have any further issues or queries.

Our team will be in contact with you if you have a booking for a visit date before 21st May 2021 and is affected by these updated guidelines. Our team will be working through the effected bookings in date order, and we ask that you wait to be contacted in order for us to manage bookings effectively. We thank you for your patience at this time.

Ahead of reopening, we will inform those customers with imminent bookings by contacting them directly. We will also post an announcement on our website and social channels, as well as email everyone signed up to our newsletters.