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Important Information – Update 5th January 2021

Update re: Government guidelines as of 5th January 2021

Following the government’s latest announcement that England is moving into lockdown, KidZania London will remain closed until further notice.

We would like to reassure our customers that we will be contacting all those with bookings which have been affected by this closure, and in order for us to manage bookings effectively, we ask that all guests wait for a member of team to be in contact. We will be working through bookings in order of visit date affected - thank you in advance for your patience with this. 

For those who haven’t booked but are interested in purchasing a gift voucher, these are currently at a reduced price of £25 per child and can be used to make a future booking within a year of purchase. Any purchase to support KidZania at this time is hugely appreciated and does not go unnoticed.

Thanks again for your understanding and patience during this difficult time for everyone – we can’t wait to welcome you back!  In the meantime, you can watch our Cinderella pantomime streamed online, visit our social media pages and website for the latest updates, information and FAQs.

The fun doesn't have to stop, print out our activity pack and other resources coming soon to keep your kids from boredom!

The fun doesn't have to stop, print out our activity pack and other resources coming soon to keep your kids from boredom!

12 fun-filled pages of colouring-in, mazes, dot-to-dot, and word search puzzles, board games and educational work booklets for your kids to explore and enjoy!

Activity Booklets and Resources

COVID-19 Virus: KidZania London Temporary Closure FAQ's

Our team will be in contact with you if you have a booking for a visit date before the 13th February 2021 and is affected by these updated guidelines. Our team will be working through the effected bookings in date order, and we ask that you wait to be contacted in order for us to manage bookings effectively. We thank you for your patience at this time. 

Please be patient as we contact those with a booking prior to this date first. If you have a booking during this period but have any queries or concerns, please email enquiries@kidzania.co.uk for more information.

We will be extending all Annual Passes automatically by the amount of days that you have been affected by the enforced government closure at the end of the affected period. KidZania London will email you directly once this has been completed. In order to be able to manage bookings effectively at this time, we ask that you do not contact unless you have any further issues or queries.

When you are ready to revisit KidZania London, please contact our reservations team at reservations@kidzania.co.uk with your order number, where they will be happy to assist you with rebooking your visit once we have reopened.

Our team will be in contact with you if you have a booking for a visit date that is affected by these updated guidelines. Our team will be working through the effected bookings in date order, and we ask that you wait to be contacted in order for us to manage bookings effectively. We thank you for your patience at this time.

Some travel and hospitality operators have separate provisions in place for cancellations. We recommend you contact them directly, as well as your insurance policy holders.

Ahead of reopening, we will inform those customers with imminent bookings by contacting them directly. We will also post an announcement on our website and social channels, as well as email everyone signed up to our newsletters.

Please see a full list of our updated safety measures here.