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Dear customers,
At KidZania London, the safety of our team and visitors has always been the top priority.
In order to reinforce this objective, we have been closely observing UK government advice of the global coronavirus situation (COVID-19) and the latest advice from Public Health England.
In addition to this and to continue our commitment to promote a culture of prevention, care and well-being, we want to share with you that KidZania London has decided to temporarily close its park at London Westfield from Tuesday March 17, 2020 until further notice, due to the recent COVID-19 pandemic.
Being a family entertainment center with a strong social commitment and a deep interest in children and the communities where we operate, KidZania has made this difficult decision as a proactive and preventative measure to avoid the possible spread of more cases of COVID-19 in London and the country as a whole. There have been no registered or reported cases of Coronavirus amongst staff.
Our administrative offices will continue to operate with the corresponding hygiene measures recommended by the World Health Organization (WHO) and Public Health England. Our normal communication channels will remain at your disposal for any questions, comments or clarifications.
We will continue to monitor the development of this constantly evolving situation in London, the wider country and the rest of the world, and we will be very attentive to the instructions of the authorities, as well as Public Health England. In the meantime, you can visit our social media and website for the latest updates.
If your booking is affected by these measures you will be contacted directly by KidZania London.
Sincerely, KidZania London Team
Update 15th June 2020
Westfield London is starting to reopen and we are working on our reopening plans. Watch this space for further announcements!
12 fun-filled pages of colouring-in, mazes, dot-to-dot, and word search puzzles, board games and educational work booklets for your kids to explore and enjoy!
Activity Booklets and ResourcesFollowing advice from the UK government and Public Health England, we are closed until further notice. Given the rapidly evolving nature of the situation surrounding COVD-19, we will continually review this in line with the latest advice and will post an update on a firm date for reopening once known. As always the health and wellbeing of our customers and staff is our number one priority and we look forward to welcoming you back as soon as possible.
Annual passes will automatically be extended for the number of days that they have been affected by our closure date. We are able to do these extensions automatically so that you have access again once we reopen as our loyal customers.
You will be contacted directly as a priority by someone in the KidZania team. Alternatively, please email reservations@kidzania.co.uk with your booking reference number and a member of the team will be in contact within 5 working days.
As this is a rapidly evolving situation, we will continue to take advice from the UK government and Public Health England with regards to a firm reopening date. You will be contacted directly if your booking is affected by our closure or email reservations@kidzania.co.uk with your booking reference number and a member of the team will be in contact as soon as possible.
Some travel and hospitality operators have separate provisions in place for cancellations. We recommend you contact them directly, as well as your insurance policy holders.
Ahead of reopening, we will inform those customers with imminent bookings by contacting them directly. We will also post an announcement on our website and social channels, as well as email everyone signed up to our newsletters.
We have increased our already stringent deep cleaning and disinfecting procedures and frequency, as well as adding more hand sanitising stations. In addition, non-contact temperature checks are enforced for staff upon arrival to work every morning. Latex protective gloves are available to our staff upon request.
The safety of our staff and customers is of prime importance. Although we have no registered cases of conronavirus amongst our staff, where possible they have been asked to self-isolate and adhere to social distancing guidelines as outlined by the UK government. We are in ongoing communication with our staff to keep them apprised of any changes or updates with regards to reopening.
Once KidZania London reopens you will be able to book here.
A standard ticket to KidZania gives your child 4-hours to explore the city! Children aged 7 and under must be accompanied by an adult (18+) with an adult ticket.