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KidZania's Online Pantomime FAQs

We’ve partnered with streaming platform StitchWatch to stream our Cinderella Pantomime. You can do so here: https://kidzania.co.uk/whats-o.... It’s available to watch worldwide and can be watched on any internet-connected device through web browser. To purchase, simply press ‘Play’, followed by ‘Buy Now’. This will prompt you to make payment via either credit/debit card or your PayPal account, which will be confirmed with an email to your provided address. This email will also contain your password which you will need to enter on the platform to watch.

Once you have made your purchase, you have 7 days access to watch the pantomime as many times as you like. Your expiry date is noted in your confirmation email.

Yes. Simply head back to the pantomime streaming page on your new device and enter your access password from your confirmation email. Once you have done this, you will be sent a 2-Factor Authorisation Code which you will need to enter on your new device to confirm. 

Please head to the pantomime streaming page – https://kidzania.co.uk/whats-o.... Press ‘play’ and then ‘buy now’. You will be taken to a secure PayPal payment screen. Please follow the instructions there to make payment with either your PayPal account or credit/debit card.

You will only need to purchase once to be able to view the pantomime, regardless of the amount of people you will be watching with. You can watch the pantomime as many times as you like within 7 days of purchase.

You do not need to have a PayPal account. It is possible to use your debit or credit card to pay via the PayPal secure payment system.

Please make sure you check your junk and spam folders. Email confirmations will be sent from tickets@stitchwatch.com, so please ensure you add this email address to your safe senders list. 

The full pantomime is 45 minutes long.

Yes, the panto is suitable for all ages.

Unfortunately, not. We are working to release captioned version in the near future.

You will be able to watch the performance as soon as the payment is processed; just press ‘play’ on the screen. You will also receive the password via email to watch it again. You will need to enter the password each time you access the recording.

Please try the steps recommended by StitchWatch support Help section here or email watch@stitchwatch.com to get technical help.

The video stream is available in HD and should be playable on any internet-connected device. The playback quality will depend on the bandwidth of the internet connection at your home. Please Note: Apple mobile devices (iPhones/iPads) using older software (iOS 9 or earlier) may not be able to play the show.

Yes. Due to our unfortunate closure and as we are unable to bring you KidZania’s Secret Christmas on your original date, we have made the pantomime which was included as part of the ticket available online. Unfortunately, as they are separate products, we do require you to purchase a separate ticket for the pantomime. If you have any queries regarding your Secret Christmas booking, please email reservations@kidzania.co.uk

Cinderella was filmed at KidZania London earlier this year and in line with all government guidelines relating to COVID-19 at the time. The pantomime is produced in collaboration with Louis Rayneau productions, and is streamed with our partner StitchWatch.

You can find our full cast and crew list here: https://kidzania.co.uk/whats-o...

We will share your contact information with our streaming partners, such as StitchWatch, to allow us to fulfill your order on the basis that it is in both of our legitimate interest to do so. Please see our privacy policy for more information about how we process your personal data and how you can exercise your statutory rights. https://kidzania.co.uk/terms-a.... Your payment information will be collected and used by PayPal.

In this instance, we have one fixed price for the whole family to enjoy our panto at home. We thank you for your continued support and provide other multiple benefits and offers to our loyal members.

In order to book, please email schools@kidzania.co.uk with details of your School (Name, Address, Primary/Secondary) and we will send you an invoice for payment. On receipt of payment we will send you a link with the password to watch and digital worksheets for you to share with members of your School only.