KidZania Book tickets

Important Information – COVID-19 Update

Update re: Government guidelines as of 31st October 2020

At KidZania London the safety of our staff, visitors and the wider community continues to be our top priority. To ensure this, we have worked continuously with local authorities and have followed UK government guidelines and the latest advice from Public Health England closely.  

To continue our compliance with the updated government guidelines, KidZania London will temporarily close its in-door city at London Westfield from Thursday 5th November 2020 until December 2nd 2020, pending further updates.

We would like to reassure our customers that we will be contacting all those with bookings which have been affected by this closure, and in order for us to manage bookings effectively, we ask that all guests wait for a member of team to be in contact. We will be working through bookings in order of visit date effected and thank you for your patience as this time.

We will continue to monitor the development of these new restrictions closely, with safety remaining of paramount importance. In the meantime, you can visit our social media pages and website for the latest updates, information and FAQs.

Safety Measures

Safety Measures

Our team have been working hard to put measures in place to allow us to open as safely as possible. From regular cleaning and sanitisation, to in-depth staff training and reduced capacity, see the full list of health and safety measures we have devised to reduce the risk of infection for both you as our customers and our staff.

Download our health and safety measures guidelines to familiarise yourself before visiting the city! 

Please note that under 4s area is temporarily closed and we are not be able to welcome children aged 0-3 to KidZania London at this time.

We ask that all guests satisfy the following four criteria as a condition of entry to KidZania London to ensure the safety of staff and guests.

1. All persons (including children 4+) wear a mask during their visit. Those with some medical exemptions will be accepted. 

2. Contactless temperature checks will be in place upon entry to KidZania. Anyone that displays a temperature higher than 37.8 degrees will not be admitted, and the whole party will be turned away from entry to the attraction.

3. All guests will need to verbally answer three questions before being permitted entry to the attraction to ascertain if any member of the household has been in contact with or are themselves displaying symptoms or coronavirus. If any member of your household should fail to disclose the information requested or provide unsatisfactory answers to the questions, we will deny entry to the whole party.

4. Ensure one member of your party has downloaded the NHS track and trace app in order for you to check in when you arrive.

We are continuing to follow updates to the governmental guidelines and these are subject to ongoing review.

Terms & Conditions FAQS
​We've been certified 'Good to Go' by Visit Britain!

​We've been certified 'Good to Go' by Visit Britain!

This mark is an industry standard that offers you reassurance that we have all the relevant processes and procedures in place to keep our guests and staff safe and have an enjoyable time at KidZania London!

Limited Capacity

To ensure everyone's safety there will be a limited capacity for our visitors, therefore, to avoid disappointment please check our calendar for availability and book ahead online!

Early Years Areas Closed

Please note that some of our activities will be temporarily closed and we regret that our Early Years Area will remain closed until further notice. Therefore, we will not be able to welcome any children under 4 in order to comply with governmental guidance on social distancing. 

KidZania Is Proud To Celebrate All Key Workers!

KidZania Is Proud To Celebrate All Key Workers!

We are thrilled to welcome back key workers with a FREE adult ticket per one child from 1st-4th October! So...come along and celebrate the changes we have made to our key worker activities and join our ZanK-U parade!


Did You Have A Previous Booking With Us And Would Like To Rebook?

When you are ready to revisit KidZania London, please contact our reservations team at with your order number, where they will provide you with a step by step guide about your reschedule voucher. 

When your new date is confirmed you will receive a new confirmation email with you e-tickets for entry to the city. Reschedule vouchers must be redeemed in advance at least 24 hours before the new visit date, over the phone or in email with the reservations team. Walk ups or on the day for reschedule voucher redemptions, unfortunately, cannot be accepted. 

Once your new booking is confirmed, it becomes bound by our general terms and conditions.

Gift Voucher Offer

Gift Voucher Offer

If you are unsure about visiting us at the moment, we are offering our gift vouchers at a specially reduced price of £27! That's a saving of £5 from a regular child gift voucher and you have 12 months to book your visit.

Annual Pass Extension

Annual Pass Extension

Annual passes will automatically be extended for the number of days that your pass has been affected by our closure within its validity period.

The extension will come in to effect from our re-opening date.

Join the daily briefing with the Mayor of KidZania London and our team to check the final details for reopening!

We can't wait to welcome you back to the city and have some fun!